
The magical floating city of Venice is the most beautiful place my eyes have ever cast upon. The architecture and waterways are so intriguing and aesthetically pleasing to the eye, that you can just get lost in the city and be mesmerised by the surrounding beauty. But apart from the majesty and beauty of the place, there is a darker side to Marco Polo’s hometown – abhorrent customer service! If you are not careful the customer service can start to eat away at your wondrous experience. In order to make sure that doesn’t happen, please learn from my mistakes and remember…

